*FREE UK SHIPPING - CLICK HERE TO SEE UPDATED DISPATCH AND DELIVERY TIMES IN RESPONSE TO COVID-19**

FAQs

 *COVID-19 UPDATE*

WorksBeautifully will remain open as long as Royal Mail keeps posting and my post office is still open. I want to assure you that I wash my hands before packing orders to ensure there is no added risk. I pack my orders in grey bags from my studio, and drop them off at the post office. There is no contact involved and so I feel it is safe to continue shipping. 

Orders for cards, pins, jewellery, prints and stationery will be sent in a weekly drop off every Monday at 3pm BST (or the next day if the Monday is a UK Bank Holiday). If you order after this time, your item will be sent the following week. 

Orders for mugs, cushions, cosmetic bags, tote bags, clothing and phone cases will still be shipped from my manufacturers. If they have to close, I will remove these items from shop, unless I have anything in stock here! 

Please be aware that shipping times may be longer at this time due to royal mail workers self isolating and cargo planes being restricted. This really is out of my control so please consider this when ordering. UK orders are being upgraded to 1st Class for free but may still take up to 2 weeks. International orders may take up to 8 weeks.

If you have any questions, please feel free to contact me at info@worksbeautifully.co.uk

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Do you ship to my country?

Yes! We ship worldwide.

How can I pay?

We accept Visa, Mastercard and American Express through Shopify Payments. You can also pay via PayPal, Google Pay and Apple Pay. 

How will my order be shipped?

Please see below for dispatch times and information for individual items (midday cut off):

Cards, prints, stickers, jewellery

  • Dispatched in 3-5 working days
  • UK Delivery - 2nd class (1-3 working day est. delivery time)
  • ROW Delivery - International Standard (7-10 working day est. delivery time)
Cushions, tote bags, make-up bags, phone cases
  • Dispatched in 1-3 working days
  • UK Delivery - 1st class (1-2 working day est. delivery time)
  • ROW Delivery - International Standard (7-10 working day est. delivery time)

Sweaters & t-shirts

  • Dispatched in 1-2 weeks
  • UK Delivery - 2nd class (1-3 working day est. delivery time)
  • ROW Delivery - International Standard (7-10 working day est. delivery time)

My order hasn't arrived.

Please allow 2 weeks for orders within the UK and 6 weeks for orders outside of the UK. Orders can get delayed in the postal service and through international customs so please don't contact me regarding your order until the above time periods have passed. 

Can you give me a tracking number for my order?

Tracking information will only be available if you pay for tracked shipping. Tracking information will be included in your dispatch email.

My order has arrived damaged.

Please send a photo of the item to worksbeautifully@icloud.com with your order number and I can arrange a refund or replacement. Read the refunds and returns policy for more information.

I would love an illustration just for me!

Yay! I love doing commissions! Check out my commission page on how to go about getting a paid commission.